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Q: When I order 3D-FTP, where can I download the full version?

A: There is no separate downloadable version for registered users, but you convert the downloadable evaluation version to full version by entering the unlock key (that you received via email at purchase) to the Start up screen. You can also enter the code via the Help > Register menu option.


Q: I cannot connect to any FTP site, what's wrong?

A: Any personal firewall software (like Norton Personal Firewall, McAfee Personal Firewall, ZoneAlarm, etc.) on your system can block access to all FTP Servers.

To enable 3D-FTP support for firewalls:

1.	Go to Settings > General Settings > Proxy/Firewall-tab

2.	Check the Passive Transfer check box (to make it active)

3.	Also see the personal firewall documentation about how to enable FTP access

Q: Why do I get the error message "Illegal PORT Command" when trying to connect?

A: You are most likely behind a firewall if you get this error message

500 Illegal PORT Command
Syntax error, command unrecognized 

To enable 3D-FTP support for firewalls:

1.	Go to Settings > General Settings > Proxy/Firewall-tab

2.	Check the Passive Transfer check box

3.	Try connecting again.

Q: What versions of Windows does 3D-FTP support?

A: 3D-FTP runs on Windows 7, Vista, XP, 2000, NT, ME, Win98, Windows Server 2003 and 2008


Q: You say that 3D-FTP is 20x faster than its competitors, but I have only seen a 3x speed increase. Are there any settings that I can adjust?

A: 3D-FTP provides up to 20x faster transfer speed! The 20x improvement is the maximum that can be achieved when all 20 download threads are active (default is 4 threads). You can adjust the number of threads in use by clicking the thread numbers in the lower left hand corner of the main window. The speed increase also depends on your Internet connection: generally the faster your Internet connection, the more improvement you'll see. This means that modem users will normally get 2-3x faster performance and cable modem users will get 3-5x faster performance.


Q: I would like to use proxy or firewall for my FTP access. Can I do that?

A: Yes. See the firewall/proxy tab (firewall is the same as proxy to 3D-FTP) in Site Editor to modify the proxy/firewall settings for the selected site. If you want to use proxy or firewall for all sites, change the settings at Settings > General Settings > Proxy/Firewall.


Q: The program gives a error message and crashes. What is wrong?

A: Please make sure that you have latest version of 3D-FTP installed. If you still experience any problems, please contact us using the web form at http://3dftp.com/contact_support.htm

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Related Topics:

Installation
System Requirements
Evaluation vs. Full version
Ordering Information
Technical Support